Terms & Conditions

Tonbridge Christmas Fest is a free-to-enter public event. Certain attractions, entertainment, experiences and evening events require the purchase of a valid ticket.

Tickets for paid events must only be purchased through the official event box office. Tickets purchased through unauthorised sellers or third parties may be cancelled without notice and entry refused.

Tickets will be issued electronically. It is the ticket holder's responsibility to ensure their contact details are correct and that tickets have been received prior to arrival.

All ticket sales are final. Refunds will not be issued where a ticket holder is unable to attend due to illness, travel disruption, work commitments, personal circumstances or any other reason beyond the organiser's control.

The organiser reserves the right to amend, substitute, postpone or cancel any advertised attraction, entertainment, character appearance, performer, experience, trader or event timetable without liability.

Refunds will only be considered where a ticketed event is cancelled and cannot be rescheduled due solely to circumstances within the organiser's reasonable control. No refunds or compensation will be issued where cancellations, interruptions, delays or changes occur as a result of force majeure, including but not limited to:

• Severe weather, high winds, flooding, snow or ice
• Fire, government restrictions, pandemics, terrorism, civil unrest or industrial action
• Any circumstance beyond the organiser's reasonable control

Where appropriate, tickets may be transferred to another date or event at the organiser's discretion. The temporary or permanent closure of all or part of the event site for reasons of safety, emergency or force majeure shall not constitute grounds for compensation or additional liability on the part of the organiser.

The organiser reserves the right to refuse admission or remove any visitor without refund where, in the reasonable opinion of event management, security personnel or the venue, a person's behaviour is dangerous, abusive, violent or threatening; causes nuisance or distress to other visitors; compromises the safety or enjoyment of the event; breaches these Terms & Conditions; or fails to comply with instructions issued by event staff, security personnel, emergency services or venue representatives.

Visitors attending ticketed attractions may be issued with a wristband or admission pass which must remain valid throughout the event. Lost, damaged or tampered wristbands may be deemed invalid. Re-entry to ticketed attractions or the Christmas Lounge is not guaranteed and remains at the discretion of event management.

Tonbridge Christmas Fest is a family-friendly event. Children aged 15 years and under must be accompanied by a responsible adult aged 18 years or over at all times. Parents and guardians remain responsible for the safety, welfare and behaviour of children in their care throughout the event.

Certain evening events are strictly for persons aged 18 years and over. Valid photographic identification may be requested upon entry. Accepted forms of identification include a valid passport, UK driving licence (full or provisional), PASS accredited proof of age card, Ministry of Defence identity card, or national identity card. Anyone unable to provide satisfactory proof of age may be refused entry without refund.

As a condition of entry, visitors consent to reasonable security searches of their person, bags and belongings. The organiser reserves the right to refuse entry to anyone refusing a search or found in possession of prohibited items. Prohibited items may be confiscated and disposed of without compensation.

The organiser reserves the right to temporarily suspend, restrict access to, evacuate or close all or part of the Fest at any time where necessary in the interests of public safety or the safe operation of the event, including (but not limited to) severe weather, fire or emergency incidents, security threats, public safety concerns, structural or infrastructure issues, medical emergencies, direction from emergency services or a statutory agency, or any circumstance beyond the organiser's reasonable control.

Where an event or attraction is interrupted, delayed, suspended or cancelled for any of the above reasons, the organiser shall not be liable for any loss, expense, compensation or consequential costs incurred by visitors. Where reasonably practicable, the organiser will endeavour to reopen the event or provide alternative arrangements; however, this cannot be guaranteed.

By entering Tonbridge Christmas Fest, visitors consent to being photographed, filmed or recorded. Images and recordings may be used by the organiser for promotional, advertising, editorial and commercial purposes without payment, notification or further consent.

Visitors attend the event entirely at their own risk. The organiser, venue owners, contractors and event partners accept no responsibility for the loss, theft or damage of personal belongings, vehicles or property brought onto or left at the event site.

All licensed bars operate a Challenge 25 policy. Anyone appearing under the age of 25 may be required to produce valid photographic identification before alcohol is served. Failure to provide valid identification may result in alcohol being refused.

Visitors may bring food and soft drinks into the main event site. Outside food and drink must not be consumed inside the Christmas Lounge. Food and drink purchased from authorised on-site traders may be taken into the Christmas Lounge. Alcohol purchased off-site is not permitted anywhere within the event.

Dogs are welcome within the outdoor event areas. Only registered assistance dogs are permitted inside the Christmas Lounge. Owners remain responsible for their animals at all times.

Tonbridge Christmas Fest aims to provide an accessible experience for all visitors. Accessible toilet facilities will be available on site. Visitors requiring assistance during their visit should speak to a member of the event team.

The following items are prohibited: alcohol purchased off-site; illegal drugs or psychoactive substances; weapons or sharp objects; fireworks, flares or smoke canisters; glass bottles or containers; BBQs, camping stoves or naked flames; drones without prior written permission; laser pens; and any item considered dangerous, offensive or disruptive by event management. The organiser reserves the right to amend this list and confiscate prohibited items where necessary.

Tonbridge Christmas Fest operates primarily outdoors and will proceed in most weather conditions. Visitors are advised to dress appropriately for winter weather. The Christmas Lounge offers covered seating; however, capacity is limited and admission cannot be guaranteed at busy times.

Character appearances, performances, entertainment, traders, attractions, food vendors and experiences are subject to change without prior notice. The organiser accepts no liability where advertised attractions become unavailable due to illness, technical failure or circumstances beyond reasonable control.

Attendance at Tonbridge Christmas Fest is entirely at the visitor's own risk. Nothing within these Terms & Conditions excludes or limits liability for death or personal injury arising from negligence where such liability cannot legally be excluded.

The organiser reserves the right to amend these Terms & Conditions at any time without prior notice. The latest version will always be published on the official Tonbridge Christmas Fest website.

By entering Tonbridge Christmas Fest and/or purchasing tickets for any paid attraction or event, visitors confirm that they have read, understood and agree to be bound by these Terms & Conditions.